1. Who We Are
This Privacy Policy explains how DownHub ("DownHub", "we", "our", or "us") collects, uses, stores, and protects information when you use the DownHub mobile application, website, and related services.
2. Purpose of the App
DownHub is a utility application that allows users to save images and videos from supported online sources when the user has the lawful right to access and download that content. DownHub is not affiliated with, endorsed by, or sponsored by third-party websites, social networks, or content platforms unless expressly stated.
DownHub does not grant users ownership of downloaded content and does not give users permission to copy, distribute, repost, sell, or modify third-party content. Users remain responsible for complying with copyright law, intellectual property rights, privacy rights, and the terms of the websites or platforms they use.
3. Data We Collect
DownHub collects only the information needed to provide download, file management, account, support, analytics, security, and billing features. The exact data collected depends on the features you use and the permissions you allow.
| Category | Examples | Purpose |
|---|---|---|
| Account data | Name, email address, login information, subscription status, support messages. | Create and secure your account, provide support, manage subscriptions, and send service notices. |
| Download request data | URLs you submit, source domain, file type, download status, error logs, timestamps. | Process download requests, troubleshoot failures, prevent abuse, and improve reliability. |
| Downloaded file metadata | File name, file size, file format, thumbnail, save location, download history stored on your device or account if sync is enabled. | Show download history, organize files, resume downloads, and help you manage saved media. |
| Device and technical data | Device model, operating system version, app version, IP address, device identifiers, crash logs, diagnostics. | Operate the app, secure the service, fix bugs, prevent misuse, and improve performance. |
| Storage and file access data | Files or folders selected by you, media saved by the app, local download directory. | Save downloaded images and videos to your device and let you manage those files. |
| Advertising and analytics data | Ad identifiers, approximate location, app interactions, diagnostics, performance events, if ads or analytics are enabled. | Measure app performance, show ads where applicable, detect crashes, and improve product experience. |
| Payment data | Subscription plan, transaction status, billing identifiers handled by the app store or payment provider. | Manage paid features, subscriptions, refunds, and receipts. DownHub does not store full card numbers. |
4. Device Permissions
DownHub may request permissions that are necessary for its download and file management features. These may include internet access, network state, notifications, photos and videos, storage or media library access, and foreground service permissions for active downloads.
We request sensitive permissions only when needed for app functionality. You can control app permissions through your device settings, but some features may not work if required permissions are disabled.
5. Downloaded Content and User Responsibility
DownHub is a tool. You are responsible for the URLs you submit and the content you download, store, share, or reuse. You should download content only when you have permission from the owner, when the content is your own, or when the download is allowed by law and by the relevant website or platform terms.
DownHub does not knowingly host or distribute copyrighted media owned by others. If DownHub provides cloud sync, backup, or account-based history features, uploaded or synced files may be processed only to provide those selected features.
DownHub does not support bypassing digital rights management, access controls, paid access restrictions, or platform security controls. We may restrict or block download sources, URLs, or accounts that appear to violate law, third-party rights, or our terms.
6. How We Use Data
- To process image and video download requests that you submit.
- To save, organize, resume, and display downloaded files and download history.
- To authenticate users and protect accounts from unauthorized access.
- To detect abuse, spam, malware, illegal activity, or policy violations.
- To provide customer support and respond to user requests.
- To improve app reliability, performance, and user experience.
- To manage subscriptions, payments, and receipts where paid features are offered.
- To comply with legal obligations and enforce our terms.
8. User Controls and Deletion
You can delete downloaded files from your device using DownHub or your device file manager. If DownHub offers account sync, you may request access to, correction of, export of, or deletion of your account data and synced data.
To request account or data deletion, contact us at privacy@downhub.com. We may need to verify your identity before processing your request.
9. Security and Retention
We use administrative, technical, and organizational safeguards designed to protect personal data from unauthorized access, loss, misuse, or alteration. No online service can guarantee absolute security, but we work to protect user data using reasonable security measures.
We keep personal data only for as long as needed to provide DownHub, comply with legal obligations, resolve disputes, prevent abuse, and enforce our agreements. Downloaded files stored locally on your device remain under your control until you delete them.
10. International Data Transfers
DownHub may process data in countries other than the country where you are located. Where required, we use appropriate safeguards for international transfers of personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide appropriate notice through the app, website, email, or other reasonable means. The effective date at the top of this page shows when this Privacy Policy was last updated.
12. Contact Us
If you have questions, deletion requests, copyright-related concerns, or complaints about this Privacy Policy or DownHub's data practices, contact us:
DownHub Privacy Team
Email: privacy@downhub.com